RedRoller Support

Help for account access, inventory workflows, and issue reporting.

Common Topics

• Cannot log in: verify company account access and reset credentials through your admin.
• Scanner not opening: confirm camera permission is enabled in device settings.
• Inventory not syncing: check network connectivity and retry after reconnecting.
• Wrong truck assignments: contact your operations manager or admin user.

Troubleshooting Quick Steps

1. Force-close and reopen the app.
2. Confirm you are on the latest app version.
3. Switch to a stable network and retry sync.
4. If issue persists, email support with screenshots and timestamp.

What to Include in a Support Request

• Device type and OS version
• App version (shown in Settings)
• Truck number and affected product/SKU
• Exact time issue occurred
• Screenshots or screen recording (if available)

Privacy Questions

For privacy and data handling details, see Privacy Policy.

Last updated: March 30, 2026